FAQ

What’s the best way to order from you?

The best way to order is through our ‘shop’ on the website. But you are also free to email, text, call or
Facebook message us. Contact details for each of our three shops can be found on our ‘Get in touch’ page.


Where do I collect my cake from?


Now with three shops you can choose your shop of choice for collection. Swindon customers can find us at
our GlamoRose HQ in old town – SN1 3EP, opposite the Lawns gates. Cirencester customers can collect
from our shop in Bishop’s walk – GL7 1JH, next to the Brewery car park. And last, but by no means least,
Chippenham customers can collect from our shop in Emery Gate – SN15 3JP.


How quickly can you make me a large order of cupcakes?


We can make a large order of cupcakes with very little notice, as we are baking these daily. Please give us
a call in this instance, to make sure we get the message, as we don’t always pick up emails when we are in
the shop.


How long in advance do you need to order a birthday cake?
We usually need about a week, but if you are really stuck at short notice please give us a call and we will
do our best to help or come up with an alternative!


If I order a birthday cake, how long will it last?


We say most larger cakes will last 3-4 days, but if you need it to last longer than this then please let us
know in advance.


Does my cake need to be kept in the fridge?


No it doesn’t! The cakes are best left at room temperature. The buttercream will be fine at this temperature,
and the cakes tend to go more stale when left in the fridge. In warmer temperatures, simply keep your cake
somewhere cool and ideally in the shade.


How do I store my cake?


If you have cupcakes then you can just leave them covered in the box. A larger cake will be fine in its box
before cutting, but if the sponge is exposed to the air then it’s best for it to be wrapped tightly in cling film.


Do your cupcakes contain nuts?


Some of our cupcakes do – typically coffee and walnut, peanut butter, snickers and any of our chocolate
hazelnut range. But please tell us if you have any allergies. Though we make every effort to keep these
products separate from those not containing nuts, we can not guarantee there are no traces of nuts or
peanuts in any of our products.

Do you make vegan cakes?


Yes we do! Our vegan cupcakes come in both chocolate and vanilla flavour, and are made with soya
products instead of dairy. They are £2.50 each – but like our ‘normal’ cupcakes they can be ordered in
boxes of 6 and 12. We also make vegan celebration cakes, these are made using our chocolate sponge
recipe and can be made to the same designs as our other celebration cakes.

What about gluten free?


We are able to make our cupcakes without gluten but due to our shop producing products containing flour
on a daily basis, we cannot label our products as gluten free. We do our best to clean the shop and
equipment to a high standard before beginning baking, but we cannot 100% guarantee there will not be
traces of gluten within our products.